Refund and Exchange policy

Refund and Exchange Policy At Monster Munchkins store, we strive to ensure your satisfaction with every purchase. Please review our refund and exchange policy below for details on how we handle returns and exchanges.Refunds
  • Eligibility: Refunds are available within 3 days of receiving your order, but only if the product is not original(e.g., counterfeit) or is damaged upon receipt.
  • Process: To request a refund, contact our customer service team at   Monster Munchkins store your order details and proof of the issue (e.g., photos of damage or authenticity concerns).
  • Shipping: You are responsible for return shipping costs unless the item is defective or not original. In such cases, we will cover the return shipping costs.
  • Approval: Once we receive and inspect the returned item, we’ll process your refund within 5-10 business days to your original payment method.
  • Non-Refundable Items: Products that are used, altered, or not in their original condition are not eligible for a refund.
Exchanges
  • Eligibility: You have 7 days from receiving your order to request an exchange.
  • Process: To initiate an exchange, contact us at Monster Munchkins store chat with your order details. You must return the item to us within 7 days of receiving it. The item must be unused, in its original packaging, and in the same condition as received.
  • Shipping: You are responsible for return shipping costs unless the item is defective or incorrect, in which case we will cover the return shipping. Once we receive and inspect the returned item, we will ship the replacement item within  3-5 business days. We do not cover shipping costs for the replacement item unless the original item was defective or incorrect.
  • Note: If the replacement item is no longer available, we may offer a refund or store credit at our discretion.
Contact Us
If you have any questions about our refund or exchange process, please reach out to us at Monster Munchkins store chat. We’re here to help!